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Beyond Chatbots: How AI Agents are Automating Indian SMBs in 2026
The AI trend in India has moved from 'asking questions' to 'getting tasks done.' Small and Medium Businesses (SMBs) are now deploying AI Agents to handle everything from GST filing to automated Hindi customer support, saving an average of 40 hours a week on manual admin. From Chatbots to AI Co-Workers "The 'Agentic AI' era has arrived in India. Unlike simple chatbots that answer questions, these new AI Agents can access your GST portal, reconcile invoices, and even negotiate

Thoughts Initiative Team
Jan 271 min read
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