Beyond Chatbots: How AI Agents are Automating Indian SMBs in 2026
- Thoughts Initiative Team
- Jan 27
- 1 min read
Updated: Jan 28
The AI trend in India has moved from 'asking questions' to 'getting tasks done.' Small and Medium Businesses (SMBs) are now deploying AI Agents to handle everything from GST filing to automated Hindi customer support, saving an average of 40 hours a week on manual admin.
From Chatbots to AI Co-Workers
"The 'Agentic AI' era has arrived in India. Unlike simple chatbots that answer questions, these new AI Agents can access your GST portal, reconcile invoices, and even negotiate with vendors.
Top Use Cases for Indian Small Businesses:
Multilingual Support: AI that speaks 12 Indian languages to handle customer queries via WhatsApp.
Inventory Prediction: Using historical data to tell a kirana store owner exactly when to restock pulses before prices rise.
Automated GST: Real-time filing that catches errors before they reach the auditor.
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